Kyle Conner purchased a Launch Edition R1T more than three months ago and has already driven 10,000 miles (16,000 kilometers) in it, so it’s time for a service recap that includes everything that was broken on the electric truck, what was fixed, the cool over-the-air software updates—as well as his first Rivian service experience.
First, Kyle goes over the issues he had with the R1T, beginning with the retractable tonneau cover, specifically the clunking noise it makes when in use. The tonneau cover worked better after the 10,000-mile service visit, but with each use it sounded worse and began to get hung up on the way in, prompting Kyle to label it the truck’s worst design feature.
Rivian is currently working on a new version of the tonneau cover that should address these issues, but until then, owners are stuck with the clunky part—yes, this is a widespread problem.
Kyle also heard a drivetrain clunking sound from all four motors, which was caused by a click from the half shaft to the inner bearing. Rivian swapped out the front and rear half shafts, as well as some bolt locks.
Unfortunately, Rivian stated that this was only a temporary fix and that the problem would return, which is not what you would expect from a $90,000 vehicle. Kyle expresses hope that Rivian will develop a permanent solution to this issue, which he considers to be the most vexing of all.
He also noticed the suspension making chirping noises at low speeds when gently accelerating or decelerating, but Rivian explained that the noise was a natural characteristic of the vehicle. Another issue Kyle had with his Rivian R1T was that the tailgate didn’t always drop down automatically with the push of a button, as it should. However, the automaker resolved the issue.
Aside from these issues, the service visit resolved a number of minor issues, including a squeaky sound from the trunk when it opens, the charge port door sometimes not closing without manual assistance, some misaligned body panels, and more.
Fixing all of these issues is obviously free because the vehicle is still under warranty. Furthermore, communication with Rivian’s service representatives was simple and quick, which Kyle appreciated. Check out the videos above and below for more information, including a rundown of the issues he sent to the Rivian service team before bringing the truck in.